25 May Dan's Digital Moment Episode #2 – Dealing With Ransomware
Do not use host gator!!! – Signed up a year ago and tried to cancel about two months ago – I found it impossible to contact anyone and after emailing a manager asking to cancel he told me I couldn’t unless I sent them a copy of my passport (?) which I obliged in doing. Was then told they need a copy of my bank card (?) which I also provided and was then told this wasn’t sifficient evidence of identity and therefore my account cannot be cancelled. Then tried to cancel by formally emailing the manager saying the company did not have my permission to take any money from my bank account and that I would like my account to be closed – to which I was sent an extremely rude email from a manager saying they would not take my email seriously?!? Since this money has been taken from my bank account THREE TIMES in the past two months without my permission and without any success in closing my account with #hostgator. Anyone planning on using this site – BEWARE. I’vNever had a worse experience using any online service. M., Montreal
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