Hostgator Review: Can You Still Trust Them in 2021?

Never Again – I should have gone with Square Space. Absolutely the worst customer service ever. I’ve been waiting for over an hour for their live chat. They don’t care about their customers, and it is so not intuitive to use. Peter Roberts

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Hostgator Review – Understand the Pros and Cons of Hostgator Hosting

*** About Hostgator (0:05)

Is this loud and cutely branded web host right for you?

HostGator is a behemoth in the web hosting business. It’s literally grown from a one-man operation to a massive team of hundreds.

Today owned by the Endurance International group, Hostgator is part of an extensive web hosting conglomerate.

Retaining its distinctive branding, the company has modernized through the years and still goes strong.

*** Pro: What We Like About Hostgator (0:28)

Here are 3 Key Advantages of Hosting with the Gator

1. Impressive Performance

Signing on with HostGator will mean access to pretty fast servers. Our tests show strong Time-to-First-Byte results.

If you’re hosting a site targeting US web traffic, speeds are even more impressive – generally below 50ms.

This pairs well with strong reliability that’s been tracked at over 99.99% uptime. In fact, it’s backed by a 99.9% guarantee.

2. Extensive Support

If you need assistance with HostGator plans, help is never far away.

They go as far as to pre-install SSL certificates for all their customers and offer free website migration as well.

Their support team responds on various channels, even Twitter. If that isn’t enough, discuss issues with fellow users on their forum.

3. It’s Really Popular!

If we go by consensus, HostGator is a brand that often comes out ahead.

We’ve spoken to many users and many of them cite HostGator as a recognized brand.

While this isn’t a perfect benchmark, it is a good sign.

*** Con: What We Don’t Like About Hostgator (1:46)

But Life isn’t Perfect at the Gator

You May Have to Wait for Help
Despite multiple support channels, HostGator’s large customer base can sometimes mean overworked support staff.

This may lead to long wait times. It’s – frustrating when you really need assistance.

Waiting is mostly limited to their live chat support though, so it’s not that bad.

*** Who Should Host at Hostgator? (2:15)

HostGator is a good fit for those who have very generic needs. For example – newbies to hosting or those running simple sites.

Its reputation plus service breadth helps it rank quite highly in our ratings.

To learn more, take a look at our complete HostGator review.

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