HostGator Sucks Proof 1


Worst Customer Service and Support of Any Company… EVER! – Everything at #hostgator is so broken. I had issues from the moment I signed up. I tried submitting tickets, but the ticketing system didn’t work. I tried live chat, it took an hour to reach someone. I tried calling them, and never did get through as I eventually gave up. Once I finally reached someone, they opened a ticket for me. A week goes by… no response. I follow-up… Still no response. So I ask to cancel my account as I still haven’t been able to use my hosting account. They send me a form to fill out… Guess what, it’s broken too. They basically said that it was my problem because they couldn’t replicate it. It’s not my job to troubleshoot, QA, and identify bugs with their website and system. Still have yet to receive my refund – and I stupidly prepaid for 36 months of hosting. Roy Hardman


HostGator screws my entire business! Part 1

tangerinefiles

3 Comments
  • Silver Waw
    Posted at 08:22h, 24 September

    The big problem i've got now with Hostgator is that you have to send a COPY of your ID to them if you want to get to the Cpanel 🙁
    Can you trust this when they ask you something like that?

  • Buddy Quaid
    Posted at 16:44h, 24 September

    Yes, they did it to me again. Just a couple of days ago, I found one of my sites down. When they moved me to the new server they also did NOT transfer one of my domains. So it was down for a couple of days!!

    They admitted to it being human error and forgetting to transfer! So it was easier to go into my WHM manager and recreate the account. Luckily I had a backup of the site.

  • Buddy Quaid
    Posted at 16:44h, 24 September

    Yes, they did it to me again. Just a couple of days ago, I found one of my sites down. When they moved me to the new server they also did NOT transfer one of my domains. So it was down for a couple of days!!

    They admitted to it being human error and forgetting to transfer! So it was easier to go into my WHM manager and recreate the account. Luckily I had a backup of the site.

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