29 Dec HostGator Suspends Service For Malware – Admits It’s THEIR Fault
STAY AWAY FROM #HOSTGATOR!! – For the past 2 years, I have requested that #hostgator cancel both my domain name & hosting service & for two years in a row, despite multiple phone calls and emails requesting the cancellation
Okay, so HostGator suspended one of my accounts for TOS violation. Apparently malware. The ticket was very confusing and didn’t make sense. When it was all said and done, HostGator admitted it was *THEIR* fault and there was never any malware to begin with.
My sites were offline for 5 days, which is in violation of their 99% uptime guarantee. It wouldn’t have been a violation of their 99% uptime guarantee had I actually had malware on my sites, as then I’d be against their TOS, but since it was their fault, I feel my claim is justified.
I was never fully provided details of what happened and it took way to long for resolve. HostGator also conflicted itself several times, based on what they’ve said and what actions they took (or didn’t take).
What’s even more suspicious is that they admitted there was nothing wrong only *AFTER* I registered with SiteLock and no more than hours after that.
Did SiteLock do the scan and say; “Yo, HostGator, there’s nothing wrong, so whatsup?” I highly doubt it, as HostGator pretty blatantly states that I should follow-up with them after the site has been professionally cleaned. That implies that it’s the webmaster should deal with the company (SiteLock) directly and follow-up with HostGator before the restrictions are removed. That implies that HostGator collaborates with SiteLock directly.
Is it because Endurance International Group (EIG) is in bed with SiteLock and exploiting their customers in order to upsell on SiteLock security? That is a questions that should be asked, especially since there is a revenue-share agreement between all EIG companies and SiteLock.
What’s even more suspicious is that EIG CEO and another board member own stock in SiteLock (or more so Innovative Business Services, IBS)
So aside from the reseller / revshare partnership, the EIG board of directors has a vested interest in Innovative Business Services / SiteLock. Hmmm…..Makes you think, don’t it?