How to connect a third-party domain || Shopify Help Center

Jordan Kersten , San Francisco – Lost my Website AND charged me for it – They lost my website’s information, and then when I called to contest the billing they refused to issue a refund. They explained they could not ascertain the answer to my problem because ‘privacy protection’ prevented them from being able to inspect my website. My boyfriend suggested suing them but not worth $150. This business is completely incompetent and has stolen both my time and money. If I could give a worse review than one star I would give it.

Today, we’re taking the guesswork out of how to connect a third-party domain to your online store with Shopify.

Subscribe now for a step-by-step guide on connecting a third-party domain from GoDaddy or 1&1 IONOS. If you don’t have a domain with either of these providers, then check out the timestamps to skip ahead and learn how to manually edit your DNS settings.

Connecting your domain, means that the domain is still managed and maintained by the provider you purchased it from. But, potential customers see your custom URL when visiting your online store with Shopify.

Third party domains (Shopify Help Center) »

Domain provider list:

1&1 IONOS »

123 Reg »

Bluehost » »

Enom »

GoDaddy »

Google Domains »


Namecheap »

Networksolutions »

Register »

Blacknight »

Hostgator »

For further assistance, contact Shopify Support directly »

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Shopify Help Center

  • Shopify Help Center
    Posted at 17:02h, 18 March

    0:00 Intro
    0:35 Connect GoDaddy and 1&1 IONOS
    1:53 Manually edit DNS setttings

  • Carter Long
    Posted at 18:07h, 23 July

    when i try to connect my domain i purchased from it says that a store with that domain already exists.

  • Malika J
    Posted at 08:25h, 25 July

    Thank you, this help me out a lot!!!

  • Nick Hansell
    Posted at 19:20h, 27 July doesn't work anymore ( for the info/ video) do you mind updating it?

  • Nikea Opinion
    Posted at 07:28h, 08 August

    This doesn't help in my case. Please give me something helpful. I need CSR (Certificate Signing Request) from shopify for this note in your admin dashboard: "To connect your domain, you need to log in to your provider account and change your settings. Follow the provider step-by-step instructions to get started."

    I'm going back and forth here. and shopify. All I need is just That CSR (Certificate Signing Request). Hopefully you guys will attend to this professionally. Please let us know.


  • Beautiful Chocolate
    Posted at 13:42h, 15 August

    I have a question on Shopify domain. So i am opening a new business, so i am adding my old n new products in ONE STORE but i would love to route my old stores( customers to my new store( How do i do that? Thanks

  • Wiktor Najbar
    Posted at 13:49h, 23 August

    After this i have an error at my page. will it be all right after 48 hours ?

  • Phumi KD
    Posted at 12:15h, 24 August


  • Supershey TV
    Posted at 07:24h, 26 August

    Hi can I ask I’m using my website on Tiktok and telling your leaving and visiting external website what do I need to do?please help me I’m from Philippines 🇵🇭

  • BarrieWhyte
    Posted at 18:31h, 27 August


  • Luis Daniel Guerra
    Posted at 16:56h, 03 September

    What happens when they are connected? Does that mean my webpage will disappear and I'll have the store intead? or could I merge the store into my existing webpage?

  • BigHarp09
    Posted at 00:47h, 18 October

    How long does it take once you update a third party domain to propagate?

  • Mofromthe509
    Posted at 12:59h, 31 October

    Hi what about namecheap??

  • xfabzzz
    Posted at 12:12h, 17 November

    i bought my domain on
    and I'm trying to connect it with my shop, but instead of just linking it, it wants me to buy the domain via shopify…even though I bought it already… me pls

  • Paul Liccione
    Posted at 02:22h, 20 November

    All great except in the CName record, there is a HOST field. What goes in there? It doesn't get mentioned in the video and just shows as www. Frustrated so hopefully someone can help? 🙂

  • gjtsak
    Posted at 09:31h, 28 November

    Hello, i have bought three domains from go daddy. For the time being i want to use the two of them. Is it possible to connect them under one payment? The basic for now. I want them as separate stores. Thank you in advance.

  • Aggressive trader
    Posted at 19:27h, 17 December

    How to convert Shopify store to Android app

  • Azheaven 1
    Posted at 06:19h, 23 December

    hey there! i watch your video it is very interesting and already subscribe to your channel, but have an issue with my shopify DNS TXT entries not found on my domain. i try to edited it manually like you showed on video but the problem is not resolved, maybe i have to add third -party domain? and i bought the domain i have from shopify ,so i have to buy again the third-party domain? please please please help help i'm stuck.

  • Saber y Ganar
    Posted at 00:52h, 31 December

    I am all day researching this whole topic of domains and subdomains. My question is, is there a way to manage multiple domains from just 1 main store? For example, suppose my main domain is and I want to have (domain for Spain), (domain for Italy), (domain for France). .. Is this possible? I would like to be able to manage all these domains from 1 main store and not have a store for each domain. Please, if you help me in this I would appreciate it very much, I need to internationalize my store and I need to know what is the most effective way to do it. I do not know if this is possible to do as I am telling you, if there is a similar way I would appreciate an answer.

  • Kat
    Posted at 23:09h, 02 January

    This was a great help! Can you tell me why my go daddy domain shows "SSL pending"?

  • Tejaswini mori
    Posted at 17:54h, 05 January

    Thank you so much for great help,
    My second query is How to connect custom email to shopify? please solve out

  • I James
    Posted at 02:33h, 19 January

    For those interested, I use Bluehost. Rather than trying to do all the transferring on that end, I contacted Bluehost support via chat and they did it for me in about 10 minutes for free. Then I went into my Shopify account and made the changes outlined in the video. I hope that helps.

  • Nitipriya Singh
    Posted at 08:17h, 28 January

    I am new year and I want to start right. Can I buy domain from hostinger and then connect to shopify?
    My initial purpose is to blog and then open online boutique

  • Chxnge
    Posted at 19:54h, 08 February

    Hi, trying to do this with siteground but I have no CNAME entry to edit. Any ideas what to do?

  • Robin Stears
    Posted at 18:45h, 12 February

    Hi! I got my Domain name & mailboxes with my domain name from iPage and made the DNS changes. The domain name is verified, but the mailboxes won't verify – any suggestions? – Thanks

  • Shinbi Shinbi
    Posted at 14:02h, 17 February

    How can you fix the domain that states SSL pending?

  • Rav TheSav
    Posted at 02:23h, 19 February

    is there a video on how to do this with google domains?

  • Joe and Sue’s Off Grid Adventure
    Posted at 00:56h, 24 February

    Helpful! Thank you

  • Anunciada Cardoso
    Posted at 22:01h, 02 March

    Gostaria de saber onde esta o meu pedido que paguei faz tempo e não recebi.

  • oscarcc C
    Posted at 15:40h, 04 March

    What happens to my old website (Oscommerce) after I connect my third-party domain to my new online store on Shopify? I`m asking because I still need to get access to my Oscommerce myAdmin panel after the connection and I`m afraid I can loose this access.. Any help please?

  • Vrunda Sanath
    Posted at 19:46h, 18 March

    Hi. I am trying to follow the steps for manually editing the DNS settings. I could successfully change the CNAME but in the A section, "@" is not being accepted. They have a set of requirements for the host field. What do I do then??

  • Scarlet Mercedes
    Posted at 16:30h, 25 March

    My domain continuously gets disconnected. The whole time you think your store is up and running and go to find out your site is gone so frustrating!

  • The Shop Sima
    Posted at 22:17h, 06 April

    I need help:

    I transferred my shop from squareup and Shopify still says “Awaiting transfer” and it been 6days now and I am paying on both platforms and I need to talk to someone @shopify help center

  • Armando Conde
    Posted at 16:24h, 08 April

    There is no connect automatically

  • AintTrippin
    Posted at 12:47h, 12 April

    I got it on how to connect an existing domain , but what would be the difference if we had to transfer an existing domain?

  • CrackMe1010
    Posted at 20:59h, 19 April

    Hi. My current site is And I also bought now I like to have also up and running in Australia and in rest of the world. Can I do that. What do we call this ? Thanks

  • Andrew Boahen
    Posted at 13:51h, 25 April

    I’ve tried this a million times and it keeps telling me to buy it from go daddy when I already have purchased it

  • Self Care Beauty And Body LLC
    Posted at 21:36h, 15 May

    Is it possible to have 2 domains going to my one Shopify store but having customers only being able to see one page? I have a new web domain and I want to use my current Shopify store but would only like customers to view the one page showing apparel!

  • Carlos
    Posted at 05:12h, 16 May

    I’m with godaddy and had to manual, I changed the records and still getting same message – A and CNAME are blank 🙄🙄🙄🙄

  • Billy- G
    Posted at 07:18h, 20 May

    @Shopify Help Center this thing driving me crazy I still can't do it.

  • Siddhant Jain
    Posted at 20:34h, 21 May

    I have a Shopify account and a GoDaddy account with different mail ids still can I connect my domain?

  • pavan kumar adari
    Posted at 05:55h, 27 May

    There is 1 error:

    A store with that domain name already exists