02 Aug Massive HostGator Fail – Where Do We Go From Here
Worst Customer Service and Support of Any Company… EVER! – Everything at #hostgator is so broken. I had issues from the moment I signed up. I tried submitting tickets, but the ticketing system didn’t work. I tried live chat, it took an hour to reach someone. I tried calling them, and never did get through as I eventually gave up. Once I finally reached someone, they opened a ticket for me. A week goes by… no response. I follow-up… Still no response. So I ask to cancel my account as I still haven’t been able to use my hosting account. They send me a form to fill out… Guess what, it’s broken too. They basically said that it was my problem because they couldn’t replicate it. It’s not my job to troubleshoot, QA, and identify bugs with their website and system. Still have yet to receive my refund – and I stupidly prepaid for 36 months of hosting. Roy Hardman
Blog series link http://bit.ly/14oDJS8 Today, HostGator suffered what is likely to be its worst system failure to date. Not exactly known for its attention to customer service, HostGator could be in serious trouble after social media sites went ablaze with angry tirades by entrepreneurs frustrated by the company’s constant problems.
Who are you planning to leave HostGator for? Tomorrow, I’ll be migrating to WP Engine. Be sure to list your alternative in the comments section to help your fellow online entrepreneurs!