Reflection#1 Mediator Reflects with Michael Lang – Reflective Practice in Conflict Resolution

chiaki , new york, NY – it is justNOThost – First, we found out our site is not up all of sudden. We don’t know how long but it stayed down for 3 days after we found out. They never let us know until we contacted them. When we contacted them they said they have a broken server and our data was on that one. Over 3 days they didn’t do anything like moving the data to the working server, they just left as it is for 3 days until the server were fixed. Web hosting company not hosting over 3 days? That is ridiculous, and what made it worse is that they never contacted to customers, no information on their website, their web site just keep saying that they are the most reliable service provider. After 3 days with our many contact to them, it was fixed finally. Right after that, we found out our emails on the domain is not working, and it is not resolved yet. We can’t receive emails at all at this point. Those sites we had problem is e-commerce site as well. They just don’t care at all. Also they screwed up our SSL before as well.

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Mediator Vikram

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