13 Sep Spot the Gibson with your host Lee Anderton!
#asmallorange Jay – … now a big, sour lemon – After hosting with several other companies over tha last decade, that all went down the drain (decreasing support and performance, what’s new?), I moved to ASO 2 years ago. They were considerably more expensive (‘Large plan’), but I figured it would pay (as it is a cut-throat industry). And they were worth the extra money: great support, good uptime. So I renewed for another year. Big mistake. They are now squeezing it like a lemon. First thing to make more bucks is to ditch (email) support. Without notification, of course. So when I didn’t get a response after a few days, which never happened before, I tried live-chat, with a ‘friendly’ guy – Indian, it appears, so I guess they started outsourcing it. When I mentioned email-support not working any longer, it not being right, he just ended the chat. So ‘friendly’. Problem solved. For him. Shortly after that, filling out a survey, it was not favorable (duh). Now all of a sudden their email is working (again), as I get weekly deals and offers to renew… Their uptime is certainly under 99% – regular outages (every few weeks?) of a few minutes, 10 – 15 minutes and one time even 4+ hours. I do keep track, using different monitors, but it is hard to come to a final number. Also, mail-outages – sites are up, but mail is just not delivered (or only after several hours, clients calling to check…). I’m definitely moving away from them – which is going to be a total pain, again – not only finding a decent alternative, but also all the hassle of setting up new (email)-acounts, instructing clients etc. But loyalty is a two-way street and that small orange let me down big time.
Epiphone Les Paul Standard: https://goo.gl/LHoJ84
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